December 22, 2015 3:02 PM
«I spent five minutes arguing on the phone with a lady about me being dead,» he said with a wry smile at a news conference Tuesday. Eventually, «I started looking around the house for things to sell,» he added.
Republican U.S. Representative David Jolly of Florida brought the issue to the Department of Veterans Affairs’ attention in a November letter. In response, the VA acknowledged that it had erroneously stopped benefits to 115 people from July 7, 2014, to April 1, 2015, because officials believed they were dead.
Now, the department is «updating its process to request further confirmation of the beneficiary’s death before it terminates payments,» VA spokesman Randal Noller said in a statement to The Associated Press.
When officials think a veteran is dead, the department will send a letter to his or her address and request confirmation of the death from a surviving family member, according to a December 10 letter from the VA to Jolly’s office. If the VA doesn’t hear from the family – or from a veteran erroneously believed dead – only then will the department terminate payments, according to the letter.
The VA blamed the problems on computer and human error, Jolly said, adding he’s grateful the department took action.
The VA verifies its beneficiaries’ entitlement through an automated match with the Social Security Administration’s Death Master File, Noller said.
«Although these types of errors are a small percentage, we sincerely regret the inconvenience caused by such errors,» Noller said in his statement.
Under the new rules, Rieker would have had a 30-day period to present evidence that he was alive and well, Jolly said.