Transition to New Health and Human Services Eligibility System Begins September 8


Clients encouraged to report any changes to personal information before September 8
to ensure timely processing; some services will be limited

Clients already eligible for and receiving benefits will not be affected.

During the transition period, Department of Human Services (DHS) field offices and
the HealthSource RI (HSRI) Contact Center will remain open during regular business
hours. Those who come to a DHS office will still be able to drop off an application
or redetermination packet, report a change, complete an assessment, or submit a
request for a replacement EBT card. However, DHS will not be able to process those
requests, issue new EBT cards or provide final eligibility decisions until the new
system is up and running. Similarly, HSRI will process new applications and changes
reported by existing customers once the system is available.

New and existing DHS clients who are in an emergency situation will be connected
with other sources of assistance during the transition period. Their paperwork will
also be prioritized for processing when the new system launches.

Clients may visit the HSRI Walk-in Center at 401 Wampanoag Trail in East Providence
Monday through Friday from 8 a.m. to 7 p.m. for in-person health coverage enrollment
assistance. They may also call 1-855-840-4774 or visit Clients
may visit any DHS field office to receive in-person assistance to enroll in Medicaid
or other human services programs. DHS clients can also call the DHS Information Line
at 1-855-MY-RIDHS (1-855-697-4347) or visit
for a complete list of DHS field office locations.