Since launching in March 2016, the collaboration of the Center for City Services and
various departments has resulted in the improvement of hundreds of streets signs, a
proactive approach to supporting issues related to abandoned vehicles and
properties, and the removal of 1,000 pieces of graffiti across the city.
Efforts to continue to raise awareness of the PVD311 system include an outreach
campaign to educate local groups, organizations, and neighborhood associations about
the service; a rebranding of bumper stickers that will placed on all city vehicles
encouraging citizens to connect to PVD311; and a partnership with the Providence
Public School Department to route all service requests to the system.
In addition to the 3-1-1 hotline, the PVD311 mobile application is available to
download now on iOS through the Apple App Store and for Android on Google Play. The
app offers a simple user friendly interface and access to a range of city and state
services. The City of Providence also offers 24-hour online assistance at