We are working around the clock to help the people of Puerto Rico recover from
Hurricanes Maria and Irma.
We set up a website
stateside (regardless of carrier) to register the cell phone number of a family
member or friend who is an AT&T wireless customer in Puerto Rico. When the Puerto
Rico-based customer’s cell phone connects to our network in Puerto Rico, the
customer will be notified that their family or friends in the U.S. have been trying
to contact them.
The family member or friend who registered will also be notified through email when
additional service in Puerto Rico has been restored.
«We are committed to the restoration and recovery efforts for the people of Puerto
Rico. With this website we are helping them reach family and friends in the U.S. as
services restore,» AT&T Communications CEO John Donovan said. «Critical help has
been arriving this weekend and more is on the way.»
Donovan went with one of the relief flights into San Juan yesterday to help assess
damage and develop the recovery plans. The initial flights carried more than 20
generators to help restore communications, bottled water, food supplies and
personnel. Satellite devices to support first responders in the hardest hit areas
were also brought in, with hundreds more devices on the way. More flights and ships
carrying communications equipment and supplies are arriving today and in the coming
Significant storm damage, power outages and flooding interrupted service throughout
the region. We have an action plan and are working to restore and maintain service
where needed. Staging areas are set up and teams are in place to start deploying
equipment as it arrives.
We are also focused on network restoration in the U.S. Virgin Islands and will begin
bringing additional resources there. We already have a portable cell site setup near
the airport on St. Thomas.
Running from Sept. 20 through Sept. 29 we’re automatically issuing credits and
waiving additional fees to give unlimited data, talk and texts to AT&T wireless
customers and unlimited talk and texts to AT&T PREPAID customers in Puerto Rico and
the U.S. Virgin Islands.* We’re also extending payment dates for impacted AT&T
PREPAID customers with voice and text service through Sept. 29.
You can keep up with our storm efforts, store information and other resources on our
*Location based on billing zip code for AT&T wireless customers and billing phone
number for AT&T PREPAID customers. Credits will post in 2-3 billing cycles. Dates
based on local time zones.