Amica Insurance once again receives highest score in property claims satisfaction study

LINCOLN, RI, March 5, 2014 – Amica Insurance has once again ranked highest in
customer satisfaction in the J.D. Power 2014 Property Claims Satisfaction StudySM.
This marks the third consecutive year that Amica has ranked highest in the study.

Amica’s score of 898 was 58 points higher than the industry average of 840.

“Our top priority is to provide outstanding customer satisfaction, and we are very
proud to once again receive this award,” said Robert A. DiMuccio, president,
chairman and CEO of Amica Insurance. “When the customer can put a claim behind them
quickly, it further establishes the peace of mind that we strive for on a daily
basis.”

Now in its seventh year, the property claims study measures satisfaction with the
property claims experience among insurance customers who filed a claim for damages
covered under their homeowners’ policy. The study examines five factors: settlement,
first notice of loss, estimation process, service interaction and repair process.

According to a J.D. Power press release, “Research findings in 2014 show that
homeowners insurance customers who filed a non-catastrophic claim in the past year
more often received a thorough explanation of their coverage when first reporting
their loss; were more promptly notified of what damages were covered; and received
their settlement nearly four days faster.”

To learn more, click here for the J.D. Power press release.

About Amica Insurance

Amica Mutual Insurance Co., the nation’s oldest mutual insurer of automobiles, was
founded in 1907. The company, based in Lincoln, R.I., is a national writer of
automobile, homeowners, marine and personal umbrella liability insurance. Life
coverage is available through Amica Life Insurance Company, a wholly owned
subsidiary. Amica employs more than 3,200 people in 40 offices across the country.