Amica Insurance ranked highest in customer satisfaction once again

LINCOLN, R.I., Aug. 2, 2016 – Amica Insurance once again received top honors for the
New England region in the J.D. Power 2016 U.S. Auto Insurance StudySM. This marks
the fourth consecutive year in New England and the 17th year in a row that J.D.
Power recognized Amica for customer satisfaction with auto insurers.

Amica’s score of 855 (on a 1,000-point scale) was 60 points higher than the regional
average.

“We’re so proud to once again receive this honor from J.D. Power,” said Robert A.
DiMuccio, chairman, president and CEO of Amica. “I’d like to thank all of our
employees for their constant hard work and dedication. Without them, awards like
this would not be possible.”

The study measured customer satisfaction across five areas: interaction, policy
offerings, price, billing process and policy information (formerly billing and
payment), and claims. To learn more about the study, click here.

About Amica Insurance

Amica Mutual Insurance Co., the nation’s oldest mutual insurer of automobiles, was
founded in 1907. The company, based in Lincoln, Rhode Island, is a national writer
of auto, home, marine and umbrella insurance. Life coverage is available through
Amica Life Insurance Company, a wholly owned subsidiary. Amica employs more than
3,400 people in 44 offices across the country. For more information, visit
Amica.com.