DMV temporarily modifies service times; reservation-only system continues

R.I. Division of Motor Vehicles begins six-day weekly schedule on March 30; service continues strictly at Cranston headquarters

CRANSTON, R.I. – The R.I. Division of Motor Vehicles will move to a new weekly schedule beginning Monday, March 30 as it temporarily adjusts operations to meet customer demand.

The Division will shift to a six-day weekly schedule starting next week as follows:

• Monday-Thursday, 8 a.m. to 6 p.m.
• Friday-Saturday, 8 a.m. to 3 p.m.

Customers should note that the Division will maintain its newly expanded reservation service with the shift to the six-day schedule. Service will continue exclusively at the Division’s Cranston headquarters located at 600 New London Ave. for the time being as we continue COVID-19 precautions.

Walk-in service remains unavailable at this time. R.I. Department of Revenue Director Mark A. Furcolo, whose agency oversees the Division of Motor Vehicles, said: «We have worked to improve the Division’s operations over many months so that it can serve Rhode Islanders more efficiently. We’ve seen how satisfied the Division’s customers are with its reservation service. We expect the public will be just as happy to learn that the Division will expand that service over a longer, six-day, weekly schedule».

“We understand that many Rhode Islanders are concerned about maintaining the validity of their licenses or vehicle registrations and look to us to continue serving the public as best we can during the COVID-19 pandemic,” said DMV Administrator Walter R. “Bud” Craddock. “With the cooperation of our unionized employees, and the assistance StonewallSolutions, we have implemented a reservation-based schedule that allows us to open six days a week during the COVID-19 crisis. Our goal is to provide a safe environment for our customers and staff in accordance with Governor Raimondo’s directions regarding social distancing.”

Fred Cavallaro and Erin Shannon, presidents of Council 94, Locals 2874 and 2774, respectively, said: “The members of Local 2874 and Local 2774 were able to work with the administration to create a system that will keep the DMV operating while protecting the health and welfare of our members and Rhode Islanders during this unprecedented crisis.”

Please visit www.dmv.ri.govfor available reservation times and more information on how to prepare for a visit.

We ask that customers arrive alone or, if necessary, with only a guardian, health/mobility aide, or translator.Customers should check the DMV website before their scheduled appointment as reservations may be canceled due to staffing limitations.

Visitors to the DMV Customer ReservationsPortal will be transferred to a third-party website — hosted by Stonewall Solutions — where they will find available service dates and times. Reservations will state the following terms:

• Once your reservation is confirmed upon arrival at the DMV Cranston office, you will be served as promptly as possible.
• No check-ins will be allowed more than 15 minutes prior to your reservation time.
• Please have a copy of your reservation confirmation or your reservation number available at check-in. You will be required to have proof of identification.
• If you are unable to keep this reservation, please be courteous and cancel it as soon as possible.

Customers seeking a reservation should check the portal regularly as additional reservations may become available.

Customers are reminded that DMV offices in Wakefield, Warren, Westerly and Woonsocket remain closed.

Look for updates about theDivision’s services at www.dmv.ri.gov, on the Rhode Island Division of Motor Vehicles Facebook page, and on Twitter @RIRevenue